Poor service and ********

Item: Makro
Rating: 1
Author: Portia N

I bought a gas cylinder and 2 cylinder top heaters 19/05/2020 at Makro Online to this day I still have not received my items I have emailed them countless times and every time they are escalating but it seems it’s not being escalated to the wrong people unless I call or email they don’t bother with contacting me end of July I was told my order is lost and I should expect a new order within 3 days we’ll still nothing even the refund nothing biggest ******** in South Africa one would think it is being ran by the ANC!!!!

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Replies (1)

Makro's replyOfficial

21 Aug 2020, 10:01

Good day Portia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply21 Aug 2020, 10:01

Official