Poor service and refund outstanding

I placed an order an online order with Makro on the 25 of November order was not delivered until about a month later and still it was partially delivered with 2 products outstanding after numerous calls and airtime wasted on a customer service that never supplies feedback i cancelled the 2 products and requested a refund as i was tired of struggling with poor customer service. Its been a week now and still no feedback on when my refund will be processed. This has for sure been the most pathetic display of customer service i have ever come across the amount of airtime wasted on your your call centre has cost me more than the 2 outstanding products are worth. I even drove to cornubia to collect the 1 outstanding product only to get there and be told that they are out of stock but the online tracking shows order packed at store the wasted fuel could also have been avoided if proper feedback was supp**** when i told the call centre i was going to collect the order that afternoon but as the same with all calls they never return a call to supply feedback as they said they would. Poor and pathetic service.