Poor service and products

I bought a smoker from Makro. After having it less than a month it had rust all over. It only rains in our area about 6 days a year so it was not caused by rain and it was stored under a carport. I returned it stating that the product was defective. Makro just simply sent it back with a comment that it was incorrectly stored. How can a braai/smoker rust up so badly in one month? Is the quality not just the issue? Makro would not hear anything I had to say and simply just stopped responding to my call logs and emails. Do not buy from them, they are TERRIBLE and do not care about the customer! Here is the product to avoid at all costs: https://www.makro.co.za/lifespace-appliances-na-charcoal-braai/p/itm87a831ef89061?pid=BGLH4H5U8FNQQAYF&lid=LSTBGLH4H5U8FNQQAYFY1NPR7&q=lifespace&store=all&srno=s_1_37&otracker=search&otracker1=search&fm=search-autosuggest&iid=a32faf4f-8950-4d59-86cf-a335166a8bb5.BGLH4H5U8FNQQAYF.SEARCH&ppt=sp&ppn=sp&ssid=mqda1l7uc***&qH=69ea4ce76cb0a89d