Poor service and product
Dear Commercial Online, I just spent 10 minutes on a call at ***with Thembi who advised that the attached error cannot be resolved without logging it with you. I am reporting the issue as I no longer want the replacement if this cannot be done within the next 3 days please refund me and advise me the process going forward. The product of bonded leather was delivered with a 3,5 cm cut on the leather. Regards, Marius Kotze
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Replies (2)0
Replies (2)'s updateReviewer Update
21 Jan 2022, 16:29Dear Makro Hello Peter Team,
I have received a number of requests which I have comp**** with from Makro. The matter of concern is that why do we need to raise the poor service online and on Hello Peter?
There is a clear barrier to making good on their guarantees and this is not the first defective item I received from Makro. The difference this time is I waited some time for delivery and now to have it exchanged it feels as if I am the person at fault and having to prove the case...
Poor service and a complete lack of customer care!
I have received a number of requests which I have comp**** with from Makro. The matter of concern is that why do we need to raise the poor service online and on Hello Peter?
There is a clear barrier to making good on their guarantees and this is not the first defective item I received from Makro. The difference this time is I waited some time for delivery and now to have it exchanged it feels as if I am the person at fault and having to prove the case...
Poor service and a complete lack of customer care!
's update21 Jan 2022, 16:29
Reviewer Update
Dear Makro Hello Peter Team,
I have received a number of requests which I have comp**** with from Makro. The matter of concern is that why do we need to raise the poor service online and on Hello Peter?
There is a clear barrier to making good on their guarantees and this is not the first defective item I received from Makro. The difference this time is I waited some time for delivery and now to have it exchanged it feels as if I am the person at fault and having to prove the case...
Poor service and a complete lack of customer care!
I have received a number of requests which I have comp**** with from Makro. The matter of concern is that why do we need to raise the poor service online and on Hello Peter?
There is a clear barrier to making good on their guarantees and this is not the first defective item I received from Makro. The difference this time is I waited some time for delivery and now to have it exchanged it feels as if I am the person at fault and having to prove the case...
Poor service and a complete lack of customer care!
's updateReviewer Update
25 Jan 2022, 12:35Makro Hello Peter Team,
Please reply to this matter openly as I have nothing to hide from the public. You have requested for photo's and with an inability to open JPG files or PDF files I get told now to paste it into a word document and send it again.
What happened to your 14 day guarantee? Or is it a matter of the customer satisfaction is not the important thing maintaining an external suppliers loyalty at all cost?
This is a poor level of service and given the level of the purchase being almost R8k i will be lodging with the National Consumer Council should this not be resolved and issuing a formal press release including all your communication on e-mail in accordance with my rights.
Try owning the problem rather than deflecting the problem.
Please reply to this matter openly as I have nothing to hide from the public. You have requested for photo's and with an inability to open JPG files or PDF files I get told now to paste it into a word document and send it again.
What happened to your 14 day guarantee? Or is it a matter of the customer satisfaction is not the important thing maintaining an external suppliers loyalty at all cost?
This is a poor level of service and given the level of the purchase being almost R8k i will be lodging with the National Consumer Council should this not be resolved and issuing a formal press release including all your communication on e-mail in accordance with my rights.
Try owning the problem rather than deflecting the problem.
's update25 Jan 2022, 12:35
Reviewer Update
Makro Hello Peter Team,
Please reply to this matter openly as I have nothing to hide from the public. You have requested for photo's and with an inability to open JPG files or PDF files I get told now to paste it into a word document and send it again.
What happened to your 14 day guarantee? Or is it a matter of the customer satisfaction is not the important thing maintaining an external suppliers loyalty at all cost?
This is a poor level of service and given the level of the purchase being almost R8k i will be lodging with the National Consumer Council should this not be resolved and issuing a formal press release including all your communication on e-mail in accordance with my rights.
Try owning the problem rather than deflecting the problem.
Please reply to this matter openly as I have nothing to hide from the public. You have requested for photo's and with an inability to open JPG files or PDF files I get told now to paste it into a word document and send it again.
What happened to your 14 day guarantee? Or is it a matter of the customer satisfaction is not the important thing maintaining an external suppliers loyalty at all cost?
This is a poor level of service and given the level of the purchase being almost R8k i will be lodging with the National Consumer Council should this not be resolved and issuing a formal press release including all your communication on e-mail in accordance with my rights.
Try owning the problem rather than deflecting the problem.