1 reviews | Active since Feb 2014
Poor service and poor quality
I am so discussed with Makro and Hisense.
I bought a 13 kg Hisense front loader washing machine last year from Makro. They were very quick to sell you the product. The machine in the meantime sounds like an airplane is starting in your house that you cannot even hear your partner speaking next to you. I phoned Makro and asked them to come and have a look at the problem as the masjien is still under warrenty.
This was over 2 months ago. 1st of all the call centre consultant is illiterate and cannot even take down a correct cellphone number or an address. 2nd they are stalling sending people as it is over 2 months already. When you ask to speak to an manager they cannot even provide an manager to you to speak to.
Tried phoning Hisense but their number does not even work???? Unacceptable.
This is such bad quality as well as service and I will in my life not buy anything from Makro or Hisense again. Poor service and also poor quality.
2 months i am waiting for your reply or assistance???
I am probably going to wait for another 3 months...
2 months i am waiting for your reply or assistance???
I am probably going to wait for another 3 months...
I will take this matter further and even public. Your service is really useless
Your service and assistance is non excising and no help wat so ever was received from you??
Your after service is really up to &^%$
I will take this matter further and even public. Your service is really useless
Your service and assistance is non excising and no help wat so ever was received from you??
Your after service is really up to &^%$
It's your responsibility to assure that you communicate with your supplier not mine.
I did the business with you not with Hisense itself so you are supposed to get this resolved.
Your reply that it is the suppliers responsibility does not hold water.
So from now on I urge all your clients to rather to go to your suppliers and buy directly rather to ensure good services??
Thought so.
Do not try and put your incompetence towards your suppliers. And take responsibility for your own fault and not being able to give good service.
It's your responsibility to assure that you communicate with your supplier not mine.
I did the business with you not with Hisense itself so you are supposed to get this resolved.
Your reply that it is the suppliers responsibility does not hold water.
So from now on I urge all your clients to rather to go to your suppliers and buy directly rather to ensure good services??
Thought so.
Do not try and put your incompetence towards your suppliers. And take responsibility for your own fault and not being able to give good service.
As this is the way that Hisense and Makro is dealing or assisting their customers in complaints as well as service I will now be taking all emails and recordings to the Ombudsman as well as the consumers Ombudsman.
As this is the way that Hisense and Makro is dealing or assisting their customers in complaints as well as service I will now be taking all emails and recordings to the Ombudsman as well as the consumers Ombudsman.
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