Poor service and "passing the buck"!!

Circa October '22 I received an appliance purchsed from Makro online, for R2199.00. In mid December '22, when I went to use the appliance, it was found to be faulty. On or about 21 December '22 I returned the item to the Riverside store and was informed that it would be returned to the supplier for assessment. On 27 January '23 I received an "sms" stating that "Makro Repair ID *** approved for refund. On 30 January '23 I presented to the staff at the Riverside store and was issued with a "Refund Confirmation" (Order no: ***). I was also informed that the refund would take 48 hours to process, as this had to take place at head office. When on 13 February '23 no refund had reflect, I again took it up with the Riverside store and was given the assurance that my query would be dealt with and feedback provided. In the absence of the refund reflecting or in any feedback, I contacted the Makro Online helpline on 17 February '23 and was informed that I must once again take up the issue with the Riverside store.