Poor Service and Order Delay

I am writing to express my dissatisfaction with the service I received regarding my order placed on August 28th, 2024 at Makro. On September 2nd, 2024, I contacted your customer service and spoke with Raees to inquire about the status of my confirmed order. Unfortunately, Raees was unhelpful and rude, informing me that I had to wait five days for delivery. When I requested to speak with a manager or escalate the issue, he dismissively stated that the delivery was within the expected timeframe and ended the call abruptly after. I suggested I will complain on Hellopeter and he said do whatever you want.

I called back and spoke with another representative who escalated the issue and apologised for Raees’ behavior. Despite this, my order remains in the confirmed status and has not progressed, even after five days.

Due to this poor service experience, I have decided to cancel my order. I am deeply disappointed with the declining quality of both your online and customer service. As a result, I am hesitant to make any future purchases from Makro.

I hope you will address these issues to prevent similar experiences for other customers.