Poor service and non existent delivery
Placed online order for puppy play pen on 18th. Delivery scheduled for 27th. Called 2 days ago and told order on way. Called again only to be told. Order will only be shipped in new year. Apparently no TL or manager available to take my escalation. No updates on profile indicating ANY delays!!! Was given 14 days as turn around for refund which is ridiculous as it didn't take 14 days for you to receive payment!
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Replies (1)'s updateReviewer Update
06 Jan 2026, 15:35WHY IS VALUE LOGISTICS CALLING ME ON THE 6TH TO ARRANGE DELIVERY AFTER I CANCELLED THIS ON THE 27TH ALREADY?! 2 emails asking about my refund has "already been escalated" yet item STILL showing out for delivery and has NOT been canceled yet. You didn't wait 2 weeks to process my purchase, why am I having to wait for my refund over and above your poor service?
's update06 Jan 2026, 15:35
Reviewer Update
WHY IS VALUE LOGISTICS CALLING ME ON THE 6TH TO ARRANGE DELIVERY AFTER I CANCELLED THIS ON THE 27TH ALREADY?! 2 emails asking about my refund has "already been escalated" yet item STILL showing out for delivery and has NOT been canceled yet. You didn't wait 2 weeks to process my purchase, why am I having to wait for my refund over and above your poor service?