Poor service and no feedback on order

Placed an order on the 7th of February, my order was supposed to be delivered with in 2 to 5 working days... Today is the 3rd of March and I still don't have my order that was already paid for on the 7th of February. After numerous emails and phone calls a team leader phoned me to assure me that my product will be delivered on Wednesday last week, and yet another week has passed. No one is giving me any feedback on my order and the team leader was supposed to phone me back after I have spoken to another person over the phone who promised me that they will phone. This is very bad service from Makro and not a good image for a so called team leader.