POOR SERVICE AND NO DELIVERY

I placed an order for cat food on 2 April 2020 and order was paid online. On 4 April 2020, order was packed and handed to courier service on the same day. After not receiving the order, I telephoned Makro Online Support on Saturday 11 April 2020 to find out where my order was. I was told by the operator, that due to the long weekend, all online orders were delayed. I told her that the order was packed and handed to the courier service on the 4th, 5 days BEFORE the long weekend. I also advised her that I was an essential goods manufacturer and the address given was my work address and I was there 24 hrs so they must please expedite the delivery. I was told that they would do that. Today, the 14th of April 2020, I have still not received the delivery of my order. Marko, your online service is shocking and your operators are not being truthful! So ones animals must starve. You are a letdown to consumers in this time.