Poor Service and Lack of Correspondence from Makro

I purchased a camp master gazebo during December from Markro Springfield, This Gazebo was used once and one of the side bars had broke, I had taken it back to the store on 09/01/2016 (more than a month ago). I was told to leave it behind as it would have to be repaired (totally inappropriate for an item that was purchased just weeks earlier brand new, now has to be repaired and given back). I handed it in and some job card/invoice. The person that signed it in said we will receive an sms when it goes in for repairs etc, no sms??? I called 3 weeks later spoke to a lady who said she will call me back once she checks with Camp Master. She then called my husband saying that it is ready, and she will call as soon as it is in the store. Over 3 past weekends we had gone out to the beach without a Gazebo knowing that we have purchased one but due to the lack of efficient we have received we can't even make use of it. We have not gotten any correspondence to even keep us informed. Totally unhappy with pathetic service received from Makro