Poor service and humiliation.

Purchased double defy oven from makro August 2024.Upon switching on oven December 20 noise was heard from oven n lights were faulty.December 23 reported to makro job no:***.December 24 defy technician on site.repairs were done to oven fan,door lock n oven globe holders wereordered..December 25 oven used there after paint peeled of n grinder marks visible on cavity.On 30 December globe holders were fixed.Experienced unprofessional encounter with staff:Naasif.We were then referred to Kamla n then she referred us to defy to Afsar Abdul Kader.He told us that they will replace the oven n cannot refund us which we agreed upon.He then referred us to Roger Govender who now says the exchange cannot be done without even an inspection. At present communicating with Afsar said will send technician to check oven no one has come.We now got referred to Roger Govender no satisfaction. No one has phoned us to date.It iz not our responsibility to communicate with defy as we purchased the item from Makro.Now no one is communicating with us it's like we are forgotten about.