Poor service and high level of incompetence

I’ve experienced one of If not the worst incompetence and poor service from Makro and their supposed supplier.

Firstly, I wanted to purchase rechargeable hammer drills x2 that I noticed on Makro’s online website in store, to my dismay they mentioned they don’t keep it in store, which is an inconvenience but fair enough. I then left the store disgruntled and ordered the products online - which was the worst possible idea!

2) I waited for my order for a few days and then 4 days later they delivered my order. To my surprise I opened the package only to find that ITS THE INCORRECT HAMMER DRILLS!!

3) I ordered and paid for rechargeable hammer drills but they delivered an electric hammer drill which does not serve me or my business at all!

4) I had to fill in some returns request online to which was going to take more days to be actioned.

5) I have been trying to contact the Makro online contact centre to try & resolve this soonest because I am and have been massively inconvenienced and lost days and time because of this incompetence, but I keep getting the run around from Makro Online to either A- surrender the supplier’s details in order for me to go there personally to facilitate the exchange, but they are reluctant to assist me.

I’m now left stranded with the incorrect product! I’m deeply angry and frustrated and had I known Makro was just a middle man or distributor of certain suppliers I would’ve never engaged in this transaction.

People should be aware of this before engaging with Makro online because now it’s blame shifting and it’s at my expense!