Poor Service and Failed Collection of Return

I received a BabySoft toilet that is not of BabySoft quality. I logged a return on the 16th of June and was advised that it would be collected on the 17th of June. Today is the 21st, and the item still has not been collected.

I called on the 20th and spoke to Nadima, who checked with the courier and assured me that the collection would happen on the 21st of June. However, the courier did not arrive.

I am extremely irritated with Markro’s service. This is not the first time this has happened—last time, no collection took place despite repeated apologies.

When I called and spoke to Tracey, she could not confirm whether the courier would come, stating that the "courier company does not collect on weekends." I feel like I’m being taken for a fool—someone is not being truthful. Tracey also mentioned that she had no way to verify if the collection request had actually been logged. Now, I’m told to call again on Monday.

I am disgusted and frustrated by this behavior. It seems the only way to resolve anything with Markro is to get angry and use harsh words, which should not be necessary. This level of service is unacceptable.