Poor Service and Empty Promises

After a complaint about a terrible service at MAKRO Wonderboom, I was offered, not asked for it but offered, a gift card. I went to MAKRO to collect it as promised but no one at the reception knew about it. A manager called me to apologise and asked me to call again at the store's accounts department where the gift card would be ready and waiting for me. I went to the store on Sunday 21 August 2021 and Patrick, the accounts official knew nothing about it. He took my details and promised to call me and as of today I have not heard from anyone at MAKRO Wonderboom