Poor service, and dishonest

I made an online order with order# MAK***. I mistakenly choose a incorrect pickup point of Durban Springfield, instead of Alberton Johannesburg. The mistake was discovered after payment was made. I've been calling for the past two for assistance. Some say the order will be cancelled and be refunded, later a lady promised to reroute the order to Alberton. Sunday I received an SMS that the order has been collected. Which was not by me.