Poor service and delivery delay

I ordered fridge and washing machine on the 11September 2023 and asked for them to be delivered on the 16th as i will be available on that day , then only fridge was delivered the washing machine ,the driver (Tshifhiwa) told me that there was a stock taking so the delivery cannot take place so he will arrange to deliver monday and i told him i asked for saturday for a reason During the week up until today no communication i must always call them they all taking me from pillar to post i am really disappointed in their service and nobody knows when ever i call they are escalating this is really nonsense. Everytime they call once and then return my order back i made arrangement yesterday and gave alternative numbers still today nothing i had to call again they tell me stories that it has not yet being despatched.i am really tired of this really they must start taking their clients serious and learn to follow instructions as they are from the client.i regret