GK
Galaletsang K

1 reviews | Active since Apr 2025

11 Apr 2025, 19:59

Poor Service and Delayed Delivery I'm writing to express my disappointment and frustration with the service I've received from your company. On March 28th, I ordered and paid for an Airfryer online, with an expected delivery date of April 2nd. However, I'

Poor Service and Delayed Delivery I'm writing to express my disappointment and frustration with the service I've received from your Makro store, On March 28th, I ordered and paid for an Airfryer online, with an expected delivery date of April 2nd. However, I've yet to receive my order, and my attempts to contact your their team have been met with unprofessionalism.

## Timeline of Events - March 28th: Ordered and paid for Airfryer online - April 2nd: Expected delivery date - April 3rd: Called to inquire about order status, promised callback - April 10th Sent email query, received reference number - April 11, Called again, experienced poor service and unprofessional behavior from consultant

## Current Status My order is still listed as "in-store" and has not been shipped. I'm extremely dissatisfied with the lack of communication and poor service I've received. I'm now seeking a full refund for my order.

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Replies (4)
GK
Galaletsang K's update16 Apr 2025, 12:12
Reviewer Update
I’m still waiting for your feedback on my refund query it’s been almost a month waiting for my order. Still listed in store. No communication as u have promised on your reply. Is it Makro a ****mer?? ****ming our heard earned money?? Is that how you treat your customers?? I’m totally frustrated and disappointed. Please refund my money ASAP.
GK
Galaletsang K's update24 Apr 2025, 20:42
Reviewer Update
@Makro

I'm extremely disappointed to see that the refund amount is incorrect. Despite your apology for the delay, the refund itself is incomplete. I was supposed to receive R595, but I've only gotten R299. This is a shortfall of R296. I demand that you verify this discrepancy and process the remaining amount immediately. I expect a prompt update on the status and resolution.

GK
Galaletsang K's update24 Apr 2025, 20:45
Reviewer Update
Makro

First it was my Order, u didn’t deliver, now it’s my money, there’s a shortfall of half of it,, what’s going on? Is this how you guys treat all your customers??
GK
Galaletsang K's update08 May 2025, 09:18
Reviewer Update
@Makro I’m still waiting for the response from the finance team and my outstanding payment