Poor Service and damaged goods

I ordered a fridge from the Ottery Makro online (Order No. MAK077261). I was told it would be delivered within 2-5 days, it was delivered on day two with no prior warning, it was just lucky that I was home. No phone call/ SMS to say it would be coming. When the men arrived they just brought it in and left it fully packaged, being that it was a 60kg item and I paid a R250 delivery fee I was expected that they would help me unwrap it. Once I had struggled to unwrap it and set it up myself I found that it was scratched. There was a sticker placed over the deep scratch. After this, I tried to contact their online customer service, which it states on the website and telephonically, is open until 8pm, the line rang once and then hung up on me multiple times. I am extremely disappointed and frustrated with the service delivery.