Poor service and customer care

After logging an order with Makro on Black Friday (24 Nov). I still have not received an order as they keep delivering to the wrong address.

I have called them on numerous occasions to change the address and even sent them a mail with my correct address. But the address has still not been changed.

I called the delivering branch to ask them to stop the order and keep at the branch so I can collect (since they couldn’t get the address right). But they refused to help me with that

On Tuesday (28Nov) I asked to get the order cancelled and got a reference number for a cancellation and my order still shows as in progress.

Today on (30 Nov)I received a call that the delivery is in progress. As fate would have it, they delivered it to the wrong address and despite logging my cancellation they are still trying to deliver and not processing my refund.

This is frustrating because the order was for necessities like milk, bath soaps etc. kinda of annoying because I need the order to be cancelled so I can proceed to go buy things elsewhere

I will never trust Makro again. You’d swear that no one knows what they are doing and no one is helpful at all