KM
K M
1 reviews | Active since Dec 2019
07 Dec 2022, 11:01
Poor Service and Communication
Ordered from Makro Online 2 weeks ago. Half the items received within 6 days which is reasonable (although on the site it says it's still waiting to be delivered). It was delivered with DSV. The other half was to be delivered by DPD Laser according to Makro. Still haven't received anything. Makro states that it has the parcel packed and is still waiting for parcel to be picked up. DPD logs the parcel as being picked up a week and a half ago. Very frustrating. Not to mention the average phone call time of 25min to the call Centre. 15 minutes before a call is answered.
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Replies (1)KM
K M's updateReviewer Update
13 Dec 2022, 13:16Thank you for the automated scripted cut and paste reply Makro.
I don't think you have contacted any relevant management for assistance as per your message.
I do no find the above in order.
I have also cancelled the remainder of the order on the 2022.12.07. I have not received my refund for that as yet.
I have queried via the email link and got an automated reply there as well.
Call centre still taking forever to answer. At least it's down to 14 minutes now. And still asking me what was delivered to me. Do you not keep track of your own system?
I don't think you have contacted any relevant management for assistance as per your message.
I do no find the above in order.
I have also cancelled the remainder of the order on the 2022.12.07. I have not received my refund for that as yet.
I have queried via the email link and got an automated reply there as well.
Call centre still taking forever to answer. At least it's down to 14 minutes now. And still asking me what was delivered to me. Do you not keep track of your own system?
KM
K M's update13 Dec 2022, 13:16
Reviewer Update
Thank you for the automated scripted cut and paste reply Makro.
I don't think you have contacted any relevant management for assistance as per your message.
I do no find the above in order.
I have also cancelled the remainder of the order on the 2022.12.07. I have not received my refund for that as yet.
I have queried via the email link and got an automated reply there as well.
Call centre still taking forever to answer. At least it's down to 14 minutes now. And still asking me what was delivered to me. Do you not keep track of your own system?
I don't think you have contacted any relevant management for assistance as per your message.
I do no find the above in order.
I have also cancelled the remainder of the order on the 2022.12.07. I have not received my refund for that as yet.
I have queried via the email link and got an automated reply there as well.
Call centre still taking forever to answer. At least it's down to 14 minutes now. And still asking me what was delivered to me. Do you not keep track of your own system?