Poor service and ********* advertising

I need a response today not later because I am now short of the goods and my money all because you cannot advertise correctly and honour the advert. Your people told me to book a return and that is simply convenient for yourselves. The amount of customers angry with Makro and who no loner orders online is shocking. I am sorry that this is how things are being handled

No no no your company said the order should be cancelled because the ad was wrong and now my money has not yet been paid back to me. I wanted my goods but conveniently the customer gets told the order must be cancelled so this response can come from yourselves. If you look into my orders you will see I have 2 orders and the last one got cancelled but the first one is still ongoing due to this advert error. Please honour the ad and my order and send my 18 packs of 2kg washing powder at the special price offered. It's only right. This can be over if you do the right thing.

Yes it was returned because it's clear Makro will avoid admitting their error in advertising and leading buyers into thinking the offers are real. How else would I solve this but to send back the 2 bags of washing powder and have a process begin of looking into the matter. Funny how no one says anything from your marketplace team that yes we had the advert on our online store and yes it was our error but because you purchased the goods Ma'am we will have to let you have them. I guess companies can get away with lies and false advertising, it's that easy.

Once again a generic answer to wish my complaint away.

Are you going to honour your advertising and the offer that was online?

To what email address must I send it because I sent it through via other channels like Instagram or messenger or WhatsApp and funny how that's not good enough to admit it was placed by your market place team.

I would like my money back for the goods purchased please. I bought toilet rolls which came to R180 and washing powder which came to R370. It's taking far too long.

The toilet rolls were advertised on Makro online store but the toilet rolls were supp**** by a third party I am told. The return seems to be rejected and the correspondence as to why it's been rejected is sadly taking weeks. Courier guy collected the toilet rolls the same day as the washing powder and just a note the toilet rolls packaging had to be taped due to it arriving with holes in already. It was not in a box to protect my goods.