Poor service, again.

I bought a Laptop online from Makro on 10 January 2019. The delivery time stated is between 2 and 5 days. I contacted Makro on 15 January 2019 to find out what the problem is, why the laptop has not yet been collected by the courier. I was then informed by Mr Charles Medupe (Call ***) that the laptop is still waiting to be picked up from the store.

I order online, as the last time I went into the shop itself I had to deal with *********** staff there and swore that I would not put my feet back into a Makro store again. Now I have to deal with orders that are not delivered on time? Makro already has my money, so now what??

I will never order from Makro online again! Just like I will never visit their shops again. Another customer lost - well done Makro!!