POOR SERVICE

Makro, is this how you treat your customers?

I purchased chairs online on 14 October 2026. Without any communication or explanation, my order was cancelled on 27 October 2026. Today, 6 November 2026, I am still waiting for my refund.

How is this acceptable?

Beyond the inconvenience of cancelling an order without notifying the customer, withholding a customer's money without providing any meaningful communication or clarity on when the refund will be processed demonstrates a serious lack of customer care.

Makro, what is happening to your customer experience?

Is your marketplace becoming a nightmare for customers rather than a convenient shopping experience? What measures are you putting in place to ensure that customer relationships are protected, trust is maintained and customers are treated with the respect they deserve?

A marketplace is not just about facilitating transactions. It is about accountability, service delivery and building lasting customer relationships.

Customers should not have to chase a retailer for their own money after an order is cancelled.

I expect Makro to take accountability, provide an explanation for the cancellation, and confirm when my refund will be paid.

This is unacceptable. Customers deserve better.