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Pj U

1 reviews | Active since Aug 2020

17 Aug 2020, 15:10

Poor service

Bought a tv. It stopped working going for week 4 no feedback also the repair guys no feedback. Very poor after sale service

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Replies (4)
Makro
Makro's reply17 Aug 2020, 17:14
Official
Good day PJ Uys,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
PU
Pj U's update18 Aug 2020, 12:08
Reviewer Update
Makro thinks my house is a Hisense training center where the technicians for cool weather appliances can come to my house and do repairs by guessing whats wrong with my tv after fitting the new parts still no working tv and now they think its a backlight. No response on my mails.
PU
Pj U's update18 Aug 2020, 12:55
Reviewer Update
Not surprised 1 hour has passed no response? Imagine if Makro sold ******s?
PU
Pj U's update18 Aug 2020, 16:56
Reviewer Update

I did not expect anything less from Makro. Said they will call me before end of business day today. Guess what not a single call i spent more than 2 hours on the phone with makro still no joy.