Poor service

I am not happy with the service, I ordered items from Makro and it appears that the address was not updated on the app it recorderd the old address i quickly changed and delete the old one which on their F&Qs it is advised that you can do so immediately after placing the order, i sent an emmail and whats app to notify them of an incident. I noticed that the order was still showing the old address on the delivery schedule. I got a call the same day and the guy said they will update the order and provide a feedback howerver there is a posibility for the same order to be cancelled which the order was divided into 2. the 1st order was cancel but the second order was then scheduled to be deliverd 2 days later and I was fine with that, on the 3rd the order never arrived on the 4th September 2025 when i follow up i was told the order was cancelled they wont deliver however i did not received the communication which i find so unproffessional and frustrating, the person on whats app told me they will escalate, i them send an email and another person called and check and she told me the same that the order will have to be cancelled and refunded which i aggreed, monday 8 Sep i received a call that they at my place to deliver my order, but how coz i was told it cant be deliver it has to be cancelled they escalated for refund. Makro please refund my payment.