Poor service

I cancelled an online purchase on 07 June 20 and was told my money would be refunded and received this email a day later from : Paballo Moloi (Makro) Jun 8, 2020, 4:41:13 PM GMT+2 Good Day

Hope this finds you well

Kindly be advised that your cancellation request has been escalated to management at the store to assist once order has been canceled you will receive an sms or an email confirming. Than kindly check your bank statement in the next 2-7 days and kindly back date from the date of purchase to see refund if not kindly revert back and we will escalate matter to finance for assistance with feedback

Looking forward to your response

Regards Precious P Moloi Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***/ *** Email: mailto:***: http://www.makro.co.za

After cancellation a few days later, I still received calls for delivery, from the Cape Gate Branch. I called the online Makro customer care on Tuesday 23 June 20 and was told that the product was delivered. I told the gent assisting me that I have never received the purchase and I did cancel that purchase. He promised to escalate the matter and told me I should be refunded by this Friday. Unfortunately, I have not received my refund. I find this unacceptable and poor service from Makro