Poor service

The service is virtually non-existent. After confirming my online order, I received a delivery tracking link, which was only updated the day after the delivery had supposedly taken place. I logged a request for a refund and was informed that the package would be collected on 5 January; however, this did not happen. To date, I still have no clarity on when the collection will occur. Makro needs to take lessons from other online shopping platforms on how to deliver a reliable customer experience. This level of service is unacceptable.