Poor service

Good evening

I am not even sure how I feel about my online experience with Makro, at around 13:23 I received an sms from Makro that the parcel has been handed over to their courier partners they will contact me and advise day of delivery. Then boom to my surprise at 21:45 an sms comes through that the driver is enroute when we clicked on the link it says the driver couldn't find the client.

Funny enough this guy phoned me got missed call, phoned again and asked for Karabo I then advised you got the wrong number instead of him calling again and asking for my name he left it like that then went and raised an exception about it.