AS
Avishkar S
1 reviews | Active since Mar 2015
03 Sept 2020, 13:48
Poor Service
Good day,
An item that i recently purchased via Makro online (31 July 2020), the items is defective as it has failed after the first use and attempted to return the item well withing the 14 return period due to inferior quality. I have logged 3 requests (10th Aug, 14th and 26th Aug 2020) for a return with a luck of managing to get it returned on the 4th attempt, which was on the 27 Aug 2020. Since then I have not received any feedback neither have i received any replies to my emails. Can i have my money refunded as I now sit without both my item and my cash!!!!.....I hope this receives your urgent attention (which I doubt). This is appalling and dreadful service from Makro via both your store and online.
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Replies (5)AS
Avishkar S's updateReviewer Update
08 Sept 2020, 08:45It is Sep 8th - still no feedback, 24-48hrs as you claim above has long since lapsed. Still no product, no refund, no feedback!!!!
AS
Avishkar S's update08 Sept 2020, 08:45
Reviewer Update
It is Sep 8th - still no feedback, 24-48hrs as you claim above has long since lapsed. Still no product, no refund, no feedback!!!!
AS
Avishkar S's updateReviewer Update
14 Sept 2020, 09:29Its is Sep 14th - have not received my refund as yet!!!
AS
Avishkar S's update14 Sept 2020, 09:29
Reviewer Update
Its is Sep 14th - have not received my refund as yet!!!
AS
Avishkar S's updateReviewer Update
21 Sept 2020, 09:26It is Sep 21st - have not received my refund as yet!!!!
AS
Avishkar S's update21 Sept 2020, 09:26
Reviewer Update
It is Sep 21st - have not received my refund as yet!!!!
AS
Avishkar S's updateReviewer Update
23 Sept 2020, 13:18Please can I be given some sort of feedback as to when my refund will be paid. this has dragged on for far too long. It seems that the only time Makro responds is when a complaint is submitted via this platform (thank you Hellopeter for being effective). Makro I understand that I am not your only customer but there should be some level of professionalism from a large retailer like yourselves. Continuing to adopt this approach towards your customer will someday return to hurt you where it matters the most...your bottom line. One would think that in these difficult economic times customer service and satisfaction will prevail while trying to make a profit. As I mentioned I am not your only customer, neither will I be your only customer receiving this pathetic service (take a moment to let it sink in), but again if this is the image you so wish to convey of your company so be it. Just note that I will never be a return customer, neither will a recommend any person, as my confidence is lost. I will rather pay more somewhere else knowing that I have contributed to a deserving company to stay in business and sustain it's worthy employees.
Some advice would be to do away with your customer service department, that way you will be able to supplement your hemorrhage of customers due to their lack of service, you are throwing money into a pit by remunerating an inefficient structure in your organization.
At the end of all of this I wish you well in future business, if anything this has been a learning experience for me as a customer, so thank you.
Some advice would be to do away with your customer service department, that way you will be able to supplement your hemorrhage of customers due to their lack of service, you are throwing money into a pit by remunerating an inefficient structure in your organization.
At the end of all of this I wish you well in future business, if anything this has been a learning experience for me as a customer, so thank you.
AS
Avishkar S's update23 Sept 2020, 13:18
Reviewer Update
Please can I be given some sort of feedback as to when my refund will be paid. this has dragged on for far too long. It seems that the only time Makro responds is when a complaint is submitted via this platform (thank you Hellopeter for being effective). Makro I understand that I am not your only customer but there should be some level of professionalism from a large retailer like yourselves. Continuing to adopt this approach towards your customer will someday return to hurt you where it matters the most...your bottom line. One would think that in these difficult economic times customer service and satisfaction will prevail while trying to make a profit. As I mentioned I am not your only customer, neither will I be your only customer receiving this pathetic service (take a moment to let it sink in), but again if this is the image you so wish to convey of your company so be it. Just note that I will never be a return customer, neither will a recommend any person, as my confidence is lost. I will rather pay more somewhere else knowing that I have contributed to a deserving company to stay in business and sustain it's worthy employees.
Some advice would be to do away with your customer service department, that way you will be able to supplement your hemorrhage of customers due to their lack of service, you are throwing money into a pit by remunerating an inefficient structure in your organization.
At the end of all of this I wish you well in future business, if anything this has been a learning experience for me as a customer, so thank you.
Some advice would be to do away with your customer service department, that way you will be able to supplement your hemorrhage of customers due to their lack of service, you are throwing money into a pit by remunerating an inefficient structure in your organization.
At the end of all of this I wish you well in future business, if anything this has been a learning experience for me as a customer, so thank you.
AS
Avishkar S's updateReviewer Update
23 Sept 2020, 15:31HAHAHAHA...point proven, based on your generic computer generated response, clearly no matter what your customers says, you just click and continue on auto-pilot. Nicely done!!
Note you have been liaising with senior management since Sep 3rd based on they trail above.
Based on your cheap delay tactics, hopefully you guys are raking in the interest on money owed to customers sitting in your accounts. Judging by the number of negative comments on Hellopeter this is how Makro operates.
Note you have been liaising with senior management since Sep 3rd based on they trail above.
Based on your cheap delay tactics, hopefully you guys are raking in the interest on money owed to customers sitting in your accounts. Judging by the number of negative comments on Hellopeter this is how Makro operates.
AS
Avishkar S's update23 Sept 2020, 15:31
Reviewer Update
HAHAHAHA...point proven, based on your generic computer generated response, clearly no matter what your customers says, you just click and continue on auto-pilot. Nicely done!!
Note you have been liaising with senior management since Sep 3rd based on they trail above.
Based on your cheap delay tactics, hopefully you guys are raking in the interest on money owed to customers sitting in your accounts. Judging by the number of negative comments on Hellopeter this is how Makro operates.
Note you have been liaising with senior management since Sep 3rd based on they trail above.
Based on your cheap delay tactics, hopefully you guys are raking in the interest on money owed to customers sitting in your accounts. Judging by the number of negative comments on Hellopeter this is how Makro operates.