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TM
Tony M

1 reviews | Active since Aug 2019

11 Nov 2020, 17:20

Poor Service

We arrived at makro to buy at the liquor store we got there at 16:30pm to purchase alcohol and the manager told us they closed because they were busy but when we checked inside there was only a few people inside please stick to your times please

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Replies (3)
Makro
Makro's reply11 Nov 2020, 17:33
Official
Good day Tony,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
TM
Tony M's update11 Nov 2020, 17:52
Reviewer Update
Thanks for the response highly appreciated but it's the response is pathetic because on your website you said you close at 17:30pm so why you contradicting yourselves fix your times I have no problem with your service but try and understand because you closed the doors at 16:30pm today inside of 17:00pm
TM
Tony M's update11 Nov 2020, 17:55
Reviewer Update
You even have a sign outside the liquor store that says you close at 17:00pm yet you closed at 16:30pm please excuse my gramma I'm really fuming as it is because you'll are a big company and such shouldn't occur I'm really disappointed guys no man