Poor service

I have tried contacting Makro numerous times. Every single consultant hangs the phone up as soon as I start explaining my situation. I have an order which is supposed to be delivered by Dawn Wing. I have not received a tracking number meaning the courier company cannot help me. No one contacted us for the delivery and when I log in online, it says delivery failed at 9PM! They have poor customer service. I am writing this with the hope that they pay more attention to their complaints that they clearly do to their orders.