Poor service

We have been saving for vouchers at Marko. To my disappointment when we go to till for loading voucher machine was offline drove to Marko for that ****.trolly was loaded. The reason why we are saving frim the bigining of the year is that reason. They tried to call Thuthuka at the bigining the was no respond. I spoke to Elizabeth about the inconvenience they have caused. They tried to call Thuthuka again while we were on the till the response was that thuthuka are busy with that.. I was saving for my parent. 3000 Unbugdeted was spent. Such service from big store like Mark head office is not acceptable. Worse it's our money. But at the is like u am owing Marko.