POOR SERVICE

I placed an order on the 26th of October 2024. On the 27th, I got an email that 2 of the items I ordered were out of stock. This was as expected because every time I order from Makro, there's always something out of stock from my order. I have been calling the Makro customer service since the 4th of November, and I was told my order is still packed in the store; however, they will prioritize my order. Three days later, when I track my order, it's still the same—no movement from the store. I called customer service twice on Thursday, asking for my call to be transferred to the Makro store, but there was no answer. Till today, I haven't received my order; this is unacceptable.