Poor service

We have purchased an Bennette air air fryer from Makro Silverlakes Pretoria. Within two weeks the air fryer repaired by Macro and we were informed that is was a black fuse. After two weeks we were contacted to collect the air fryer after it has been repaired. Then in August same issue occurred so we returned it to Makro again and i requested a refund and not to have it repaired as i lost my confidence in this product. They then said it will go back to the supplier and then request a refund.. 4 days later i get an sms aaying that they will refund the money. Today i went to go fer my refund but on arrival they told me that it is actually repaired and i muat take it home. I refused and said a few things and demanded to speak to the store manager. Sufise to say he did not come ro apeak to me but informed the person in the return dept to just refund. It is bas if the manager dontncome to see or hear your side of the story to prevent furthef issues like mine. Its just common curtesy to do so..