Poor service

I bought a freezer online on the 12 October 2024 and it was delivered on the 14th Oct 2024 . it was found damage on delivery. i log a return online to makro and send photos. I ve making follows ups with them but no success from them collecting the freezer and even called them several time and escalated the issue . only last week when i called on Friday they told me they sent an email requesting other photos after 3 weeks but when i told them which email address did you use, they gave me a wrong on which is not even mine . i wonder how do you miss that especially when they have all my details. i did send those photos after they send the email to the correct en email address . I requested them to collect and also escalated the issue again . till today no contact from Makro. The freezer is still there eat my house and i cannot use it . One of the reason that i was given when i asked on the phone if cannot stake it back to Makro myself, i was told that the freezer i bought on Makro online was from the different supplier so they wont accept it . i told them that`s no my problem though . there should be a way to return defective things