Poor service

On 19 January 2025 I ordered two items from Makro online. One item was delivered 3 days later. Second item they said is packed on 20 January 2025 and will be delivered 25 January 2025. I tracked the progress and enquired about delivery several times. On 7 February 2025 they cancelled the order because the item is out of stock. I went to Makro Silverlakes on 9 February 2025 to ask how and when I will get my refund. they called the online store and they say it will take another 7 - 14 working days to refund. Today 24/2/2025 no response and no money/refund yet!