Poor service

On the 18 of July 2024 I place an order and paid for it in full and on the 19 July 2024 my order was shipped/delivered to the wrong address, I spent R 323 call Makro try to get my order sorted out after I received a text message saying my order was successful delivered. Makro gave me the run around and on the 23 July 2024 the other batch was again shipped/ delivered to the wrong address again The 25 July 2024 the first order which was shipped to the wrong address eventually arrived but to my surprise some of the items were missing then I called Makro again and I was told not to worry they will refund me they not even bothered how they inconvenienced me no compensation my airtime and inconvenience when I asked them to give me details for complaints department they keep giving me excusses.