Poor service

Good day

I am writing to formally lodge a complaint regarding the poor service I have received in relation to repairs on my tv. My store card ID is ***7.

On 29 May 2026, I logged an incident (reference: #30RL9) for my TV that is under warranty. The TV powers on with audio only, but the screen dims within seconds and no picture is displayed. In addition to the manufacturer’s warranty, I also purchased an extended warranty in-store at Alberton New Market.

The service level agreement indicated that a technician would be dispatched within 72 hours to inspect the TV. However, despite numerous calls and emails, the incident was only officially logged on 5 June 2026. Since then, I have not received any communication regarding when my query will be addressed or when the TV will be taken for repairs. Each time I follow up, I am simply advised to wait.

This delay and lack of communication is unacceptable, especially given the warranty coverage and the commitments made at the time of purchase. I request urgent action to resolve this matter and clear communication on the next steps.