Poor service

I’m very disappointed with the poor service I’ve been receiving from Makro Springfield online staff, I ordered something online 3 weeks back they didn’t deliver and I asked them to cancel it they agreed and they promised me that I will get my refund within 3 to 5 working days but even today I haven’t received my refund. What makes me more angry is that I keep on calling them and they keep on promising to give me a call back back but they never did…it’s the 2 ladies that are working at online department at Makro Springfield, I haven’t even received an email or sms that says my order has been cancelled 😡😡😡I’m so angry and I need my money as soon as possible I’ve ran out of patience.