Poor service

<p>On 18th of Feb I went to makro cape gate to get a phone, I first had to pickup my makro card but when I got to the desk,the woman behind the counter said the system is offline, then I said when will it be on, she then said "well the computer isn't work and the guy that does the computers is not in today".</p> <p>I said, " the IT guy?, I'm an IT guy". I then proceeded to help her get the computer up and running but then she forgot the username/password.</p> <p> </p> <p>After about 10 minutes she finally got into the system and after 20 more minutes I finally got the card.</p> <p> </p> <p>I then went to get the cellphone I wanted and told the lady " I want that one (pointed at the phone) Mi Max, in silver please not gold as it clashes with my face" , she laughed and said " i will need to go to the store at the back to get a phone" ... I waited and after 5 minutes she returned asking me what colour I wanted.... I told her sliver please.</p> <p> </p> <p>She eventually got the phone and then she cut the seal and opened the box (taking away my joy from opening a seal device) she did explain why,her words were "this is just to show you that the phone works" as she turned on the phone and the phone booted to the language screen. She turned it off and placed it back in the box and took down all the information. I then paid for it and left the store.... </p> <p> </p> <p>When i got home turned the phone back on and it was in a foreign language and then I had to translate each word The next day I realised the WiFi wasn't working correctly although it was connected it showed "connected no internet" turned the mobile data on and the Internet was working but still not using the WiFi although it was still connected.... all the other devices in the house were working. I then factory reset the phone... thinking it will help but it didn't.</p> <p> </p> <p>I returned the phone on the 20 Feb 2017 and although it is not even a 2 day old phone they refuse to replace it or refund me,saying it was policy for it to be sent to supplier for inspection, after talking to managers they said it will take a week.</p> <p>I called them the Friday to find out where it was but everytime someone asked what phone is it and I said xiaomi mi max they hand the phone to someone else,7 times... I eventually hungup. On saturday 25th Feb,I went to "returns" to find out where the phone is and after 20 minutes they said it was just sent to the supplier. I then spoke to a manager "Sindy"... and after her running up and down she eventually said the phone was delivered to the supplier on Wednesday. . And she will mark it as urgent (which they said they were going to do when I returned it) and she will call them on Monday 27th Feb and then contact me to keep me updated. I then told her "everyone says they will call but they don't, what will I expect you to do if I don't get a call on Monday and then I show up on Tuesday? " she then avoided the question and said "I will call I promise"</p> <p>I then told her if she doesn't I will be here the Tuesday,then added "I paid for a phone that I don't even have, you guys have had the phone for longer then I had the phone."</p> <p>I left the store and low and behold Monday I didn't receive a phone call ,I decided to leave it till the weekend...</p> <p> </p> <p>I then returned to makro on the following Saturday 4 March and when I entered the returns department the line was so long I just said to my uncle who was with me at the time "let's go to the manager".... I then spoke to J van de Westhuzen... when i asked to spoke to Sindy the manager he said she isn't in today but he is a manager as well (customer service manager) ... I then told him about the situation & that I was promised an update on Monday passed which I didn't get and then he proceeded to follow up... after about 5 minutes he said "the phone is still at the supply, it normally takes 10 days for them to check the phone, and it's only been 9 days Monday will be 10" i then told him well it's been 2 weeks . He said he will call them and then call me with an update, he will also follow up with Sindy as to why she didn't call me. We shook hands and I left the store.</p> <p> </p> <p>Monday 6 March came and went without a phone call from anyone. </p> <p> </p> <p>This is real **** service.... in the same amount of time I have returned 2 orders from takealot they fetched the packages, sent it to suppliers for assessment and have already refunded 1 package ( I already bought a replacement item and received it) and got a replacement of the 2nd package although I'm still waiting for it to be return to me. </p> <p> </p> <p>I am at the stage where I am closing my accounts and returning the phone as soon as I get it.</p> <p> </p>