Poor service!!!!

First order was placed on the 17th of February and cancelled on the 19th of February. I then had to wait for the funds to clear in my account and I placed the order again on the 11th of March. The delivery was scheduled for the 20th of March but today the 19th of March I'm getting another cancellation!! Why is this happening?

This has ruined my daughters birthday and I do not know what to say to her anymore. I was not even given prior warning to change the order and now I have to wait for the funds to be refunded again in April!! I need the funds cleared now because this is totally unacceptable and unprofessional on Makro's end. Very disappointed!!!!