poor service.

Hi I returned a defective 2 plate alva stove 1 October assessment number *** to makro cornubia. i bought a second stove as i could not wait 14 days for an answer. BTW the second one works well so the first was defective. i called the branch 12 October a person in returns called me to say i will be called by Tuesday 17th. i emailed again October 18th, no response. Can someone, anyone from Makro cornubia contact me to confirm when I'm getting a refund. Today i called national customer care today spoke to Mikael he promised to get someone at the branch to call me in 24 to 48 hours