Poor service

I placed a order for 3 items on sunday 2024-11-10 with order number MAK***.After i placed the order i noticed from Makro correspondence that they do not courier the paint.I than send a email to cancel the paint cause im staying to far from Bloemfontein.On Monday 2024-11-22 at about 12:12 one of the consultants contacted me with number *** to confirm the cancelation.Indicated to the consultant that I'm going to drive 1200 kilometers just for the paint ,and that i rather going to cancel the paint.The huy assured me that he is going to liaise with the cancelation dept to cansel the paint,and refund me. On Wednesday 2024-11-13 i chat with Bongani on makro watsup chat,on Thursday 2024-11-14 i chat with Mogi,on Saturday 2024-11-16 i chat with Reabetswe..all of this consultants said the same thing,that they will escalate it to the cancelation dept. Im really disappointed in the treatment i received regarding the refund.I that i have to begged for my own money.I dont know if this is a **** or what.Makro failled me.This is not how customers should be treated.As a consequence of this i had to borrow money just to buy paint from a local dealer.Ive once again learned that a customer isn't valued. Thanks Makro