Poor Service

<p>I have had the most shocking level of service from Marko Montague Gardens.</p> <p>I purchased a Hisense TV from Makro on the 15th of March 2016.</p> <p>just after 3 months of using the TV I heard a bang and the screen then went blank. (I have bearly even made use of the TV and it still has the plastic covering over the edges)</p> <p>I have taken the TV back to Makro and a repair was offered, which I was not happy with and requested for the TV to be replaced with a new unit (as it is still within 6 months and I am entitled to this as it states in the CPA)</p> <p>I was told that this was possible, however Hisense would need to asses the TV first to insure it was not customer damage, Hisense would then contact me before any repair was done and I could speak to them about a replacement.</p> <p>At no point did Hisense contact me and the TV was sent back to Makro repaired.</p> <p>I then phoned Makro and was told by Zola, that a manager would be contacting me within 24 hours, this ofcourse did not happen and I then went to Makro.</p> <p>I spoke with the Manager T.Julius, who had informed me that the request was not made to Hisense for a new unit to be arranged, he then stated that he would get this sorted out and have it properly requested, at this point I was so annoyed with the level of service I have been given as I have been without a TV for over a month! I have completely lost faith in Makro and have requested to be refunded my money so that I can go and buy a TV else where.</p> <p>Julius said that he would arrange for Hisense to contact me by Tuesday the 2nd of August.</p> <p>It is now the 4th of August and I have still not heard anything from Makro or Hisense.</p> <p>I have wasted countless amounts of petrol and airtime going back and forth to Makro, I have wasted all my airtime today trying to get intouch with Makro, after being in a queue for 20 minutes the phone was answered and was immidiately put down. </p> <p>At this point all I want is to be refunded my money, I am not requeting any compensation, I litterally just want my money back so that I can buy a TV elsewhere, I have completely lost faith in Makro aswell as Hisense, and will never be purchasing a Hisense product or anything from Makro again.</p> <p>I myself work in customer service and feel that this is really poor service.</p> <p>If my matter is not resolved I will be lodging a complaint with the ombudsman services.</p> <p> </p>