Poor service

<p>I ordered some items online and 4 Santorini Umbrella's were delivered to my work address on the Friday after I left for the weekend. When I arraived on the Monday, we saw that all four umbrellas were either missing a pole or damaged. I contacted Makro Customer Service Centre asking for a replacement and was informed by Sisanda Mzolo to take photos and submit with explanation to her email address on 27 June as this will take 6 to 8 weeks to be replaced. On 29 June I wrote another email to her requesting confirmation that she received mail. This is unacceptable service as Makro should have quality checks in place on their side to ensure that items are in 100% working order before delivery. To date, I have paid for 4 broek umbrellas and no answer of feedback from Makro.</p>