NM
Nkosikhona M

1 reviews | Active since May 2016

16 May 2016, 16:04

POOR SERVICE

<p>Makro woodmead is the worst store ever when it coes to custoer service!!! I bought household electronic items to the value of R20 000 on the same day. Within six months i had to return half of the items due to them no longer working. I was infomed that I had to wait for three weeks before I can get the items back, so I waited. Six weeks went pass with no nortification from makro till such time that my wife went to the store to find out where our items were. </p> <p> </p> <p>I furiously decided to go to the store in person to find out where my items and I recieved bad service from the person on the counter to a point of asking for the manager. The manager attended to me and to my frustration, I was informed that they will refund me of my money back if I need whereas all I needed was an apology and good customer service. I tried to explain this to the manager but I failed in making him understand my point. The Manger was Mr. Hadebe.</p> <p> </p> <p>I WILL NEVER EVER TAKE MY MONEY TO ANY MAKRO!</p>

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Replies (1)
Makro
Makro's reply25 May 2016, 08:21
Official

The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was unacceptable.

Thank you for allowing Aubrey the opportunity to speak to you and apologise for the service received from him .

Please do not let this incident prevent you from remaining a Makro customer – we really do value your custom.

Regards

Mmule Moropa

Best regards,