Poor service

I bought a machine on the 26 Jan 2023 in the morning and before end of business Makro had already communicated that the machine has been handed over to Courier company which is Dawn Wing. I followed up few days later but there were issues about ne not being available for delivery of which I can’t argue because am not sure if the guys really came to my house. I kept calling Makro for update and everyday it’s a promise but nothing. After story of not getting anyone at home now Makro is telling me that they haven’t receive any feedback from the courier regarding the scheduled time and date for delivery. It’s a very trusting exercise because I paid for the goods and getting them to the house it’s a mission since you are being taken from pillar to post. If dawn wing provides poor service to Makro clients isn’t a good time for Makro to reconsider the relationship because clients like me are not longer interested in their online service. It’s very disrespectful of a hug company like Makro and dawn wing to behave the way they do. I guess I just have to wait until dawn wing decides it’s time I deserve to receive my delivery