Poor service

I have placed an order on the 12th, the delivery date is scheduled for the 17th Feb. I tracked the order online and still shows that the order is on packed status. I made arrangements with someone to be home for the delivery. I called the call centre and the agent said I must wait between the next 5-7 days as the order will not be taking place today. Obviously there will be no one available when Makro decides to deliver as the arrangements are only made for today. I spoke with the agent Tshegofatso who placed me on hold for 20 minutes until I hanged up after I asked to speak with the supervisor. Makro service is so poor this happens all the time when I do business with Makro I don`t know why I don`t learn that Makro has an appalling customer service