Poor service

I bought a Phillips Airfryer 04/12/2019, there is a default, the door doesn't close. I went to Makro Silver Lakes yesterday to return or exchange the Airfryer. They weren’t very helpful, they said they need to send it in according to their return policy. According to Makro's return policy and the Consumer act the client have 6 months to return or exchange the product. We are still within the 6 months. The client have the option to replace or for a refund. According to there returns policy on there website it stipulates : 14 Days Exchange and Refund Policy We will refund or exchange most goods if you return them within 14 days of purchase, provided: it is in its original packaging and condition, including all attachments, accessories and documentation; it is unused However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to you.

But still they claim it is only refunded or replaced if it is within the 14 days.